Walking alongside you
We help NDIS participants understand their plan, find the right support and feel comfortable about what comes next. Friendly, easy to understand support, at your pace.
You're not just another participant. You are a valued individual, and we're here to walk alongside you.
A steady hand and a friendly face
Guiding Supports Co is a small, local service run by Bronte Brown, a mum and support professional based in Shepparton. Because we're small, you deal with the same person every time, someone who knows your story and your goals.
Bronte has worked in the disability sector since 2019. She started as a support worker, and in 2022 she became a support coordinator. Her years of hands-on support work mean she understands the everyday side of support, not just the paperwork.
Helping people has always come naturally to Bronte, whether it's a participant, a friend or someone in her family. She's a giver at heart, and seeing someone feel more supported and more confident in their own life is what makes this work so rewarding for her. People who work with her know her as patient, positive and empowering, and always ready to lend a helping hand.
There's no one-size-fits-all here. The NDIS can feel confusing, so we explain things clearly and keep you at the centre of every decision. We work alongside you, your family and your supports to understand what matters most, and move forward at your own pace.
How we can help
Support coordination
We help you understand your NDIS plan and put it to work. That means finding and connecting you with providers, setting up services, and checking in to make sure things are going well.
Plan reviews
When your plan review is coming up, we help you get ready. We gather what's needed, talk through what's working and what isn't, and make sure your voice is heard.
Support work
Everyday, hands-on support to help you live the way you want. We offer this to a small number of participants, so please ask about current availability.
Training to manage your plan
Don't have support coordination in your plan? You can still get help. We offer one-on-one training for participants, families and carers on how to coordinate and make the most of your NDIS funding, so you feel confident managing it yourself.
How it works
Get in touch
Give us a call or send an email. There's no pressure, just a chat about what you need.
Meet and get to know you
We meet in a way that suits you and talk about your plan, your goals and what matters most to you.
Check we're the right fit
Together, we work out whether Guiding Supports Co is the right fit to support you. If we're not, we'll happily recommend other services that may suit you better.
Sign up
We send you a simple service agreement to read and sign online, and we work with your plan manager.
Ongoing support
We get your supports in place and keep checking in, so you always know what's happening and what's next.
Let's have a chat
Whether you're new to the NDIS or looking for a new support coordinator, we'd love to hear from you. Family members, carers and other professionals are welcome to get in touch too.
Supporting participants in Shepparton, Victoria, and the surrounding areas. Visits by arrangement.
You can call or email. If we can't answer straight away, we aim to get back to you within 3 business days.
Need an interpreter? Call TIS National on 131 450 and ask them to call us on 0417 390 712.
Making a referral
We welcome referrals from participants, families, carers, Local Area Coordinators, plan managers and other providers in Shepparton and the surrounding areas. Fill in our short referral form and it comes straight to us. We'll be in touch to talk about next steps.
Make a referralPrefer to talk first? Call 0417 390 712 or email bronte@guidingsupports.com.au.
We'd love to hear from you
Tell us what's working well and what we could do better. You don't need to give your name. Every bit of feedback helps us improve.
You can also tell us in person, by phone or email, or ask someone you trust to tell us for you. If you'd prefer to speak to someone independent, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Guiding Supports Co acknowledges the Yorta Yorta Peoples, the Traditional Owners of the land on which we live and work. We pay our respects to Elders past and present, and to all Aboriginal and Torres Strait Islander peoples.